![]() Trusteer Rapport can be installed on any end user platform including Windows, Mac OS and Virtual Desktops. Trusteer Rapport applies behavioral algorithms to block phishing attacks and to prevent the installation and the operation of MitB malware strains in the wild (such as Zeus, Bugat, Tinba, Torpig, Spyeye, Ramnit, Gozi and various regional malware variants). Using a network of more than 30 million endpoints across the globe, Trusteer collects intelligence on active phishing and malware attacks against organizations worldwide. Update: Oddly, when I looked a day later, the add-on installer file was also present in the non-admin user’s folder – but it certainly wasn’t there before.Trusteer Rapport prevents phishing and Man-in-the-Browser (MitB) malware attacks. Like I said, obscure but hopefully useful to someone! Finally, Firefox showed me the add-on was installed and now I get the Rapport logo in Firefox. Now, still logged in as the non-admin user, I opened Firefox and followed the instructions to manually install an add-on, browsing to the admin user’s folder. Instead of looking in C:\Users\NonAdminUser\AppData\blahblahblah, I looked in C:\Users\AdminUser\AppData\blahblahblah – and, lo and behold, there was a non-corrupt add-on file ( for those who like to know it looks like an email address but isn’t one). ![]() (This is because I normally log in with a non-admin user account, which is good security practice.) So I wondered, if the installation was running “as” the administrator, whether the add-on was being installed “for” the administrator account instead of my non-admin user. After this second attempt, and the subsequent reinstall, the corrupt extension file had been removed – but no new one had been put in its place! The folder was just empty.Īnd then I was granted Divine Inspiration.ĭuring the installation I would always get a User Access Control (UAC) prompt asking me for administrator credentials. Then I tried again, this time selecting the checkbox to Delete all user settings, in case the installer was thinking my corrupt file was good and not replacing it. (The First Law, is of course “Try turning it off and on again.”) So I did. In frustration, I decided to apply the Second Law Of Computer Problems: “Rip it out and start again”. There was a file there, but it was zero bytes and Firefox told me it was corrupt. I followed the instructions and looked for the relevant file in the snappily-named C:\Users\NonAdminUser\AppData\Roaming\Mozilla\Extensions\ folder (where NonAdminUser was the user I was logged on to the PC as). This support page gave me a little clue, in that it told me where to look to install the add-on manually. But I couldn’t find a download link just for the add-on – only for the whole package, which I’d already installed. Fine, I thought, I’ll just go and download it. I tried the first two options – “I’m trying to fix it” and “I just want to update it”, but it had no effect on Firefox.Īfter a bit of reading I realised that Rapport needed to use a Firefox Extension (or Add-On), and looking at my Firefox there were no add-ons installed. Nevertheless, I would follow the download link and run the installer, which immediately told me that Rapport was already installed: Every time I went to my banking site I would get prompted to install Rapport, which I thought was slightly odd as I knew it was already installed. The ID is just a starting point.)īecause Internet Explorer is so prone to crashing, and Edge isn’t much better, I opted for Firefox. (Neither browser, of course, will attempt to remember the password / PIN / codeword and whatever other security info is required for login. However, since my wife and I both had accounts with the same bank, I wanted to use a different browser so it would automatically remember my ID instead of my wife’s. I already had Rapport working with Chrome when logged in to the banking site I would see the green Rapport logo, confirming that protection was active. You can use Rapport to protect your web browser sessions with any website that contains private or personal information.”Īll well and good. IBM says that Rapport, “ provides online transaction protection and protection from online identity theft for consumers. Many online banking sites will recommend it to improve your security, and, for once, this is Absolutely Genuine And A Good Thing. If you do online banking on your PC you may have come across software called Trusteer Rapport (from IBM). OK, so this was a bit of an obscure problem but I’m sure I can’t be the only one who’s tried this and been flummoxed.
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